Shipping Policy

Last Updated: June 9, 2026

Overview

This Shipping Policy explains how REFRESH processes, ships, and delivers orders placed through our website. By placing an order with REFRESH, you agree to the shipping terms outlined below.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be extended during:

High order volume periods
Holidays and promotional events
Product restocking periods
Unexpected operational delays

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Rates & Methods

Shipping costs are calculated during checkout based on:

Delivery destination
Shipping method selected
Product weight and package size

REFRESH may offer domestic and international shipping depending on product availability and destination eligibility.

Delivery Estimates

Estimated delivery timelines are shown during checkout for reference only.

Actual delivery times may vary due to:

Carrier delays
Customs inspections
Weather conditions
Regional service interruptions
Peak shipping periods

REFRESH cannot guarantee delivery dates once an order has been transferred to the shipping carrier.

Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information.

REFRESH is not responsible for:

Orders delivered to incorrect addresses submitted during checkout
Delays caused by customs or local authorities
Failed delivery attempts due to unavailable recipients

Additional shipping charges may apply for reshipment requests.

Order Tracking

Once an order has shipped, customers may receive a shipping confirmation email containing tracking details when available. Tracking updates are managed by the shipping carrier and may vary depending on destination.

Lost or Damaged Packages

If your order appears lost or arrives damaged:

Contact us within 72 hours of delivery or expected delivery date
Include your order number
Provide photos of packaging and products when applicable

We will review each case and work toward an appropriate resolution.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import taxes, duties, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless stated otherwise.

Service Interruptions

Unexpected events including natural disasters, transportation disruptions, supply shortages, or carrier limitations may temporarily affect shipping operations.

REFRESH will make reasonable efforts to communicate major delays when possible.

Contact Us

For shipping questions or order support:

Email: refreshedself23@gmail.com