REFUND POLICY
Last Updated: June 9, 2026
Overview
This Refund Policy explains how returns, refunds, replacements, and exchanges are handled for purchases made through REFRESH.
By placing an order through our website, you agree to the terms outlined below.
Return Eligibility
We offer a 14-day return window starting from the date your order is marked as delivered.
To qualify for a return:
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Items must be unused and in original condition
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Products must remain in original packaging
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Products must not show signs of wear, misuse, or alteration
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Proof of purchase may be required
Returns requested outside of the return period may not be approved.
Non-Returnable Products
For hygiene, safety, and product integrity reasons, certain products cannot be returned once opened or used.
These may include:
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Beauty and personal care products
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Hair care products
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Oral care products including portable flossers
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Wellness and hygiene products
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Certain pet care products where applicable
Exceptions may apply if the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered:
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Contact us within 7 days of delivery
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Include your order number
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Provide clear photos showing the issue
After review, we may offer:
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A replacement product
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Store credit
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A partial refund
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A full refund when appropriate
Additional return shipping costs will not apply for approved damaged or incorrect items.
Return Shipping Costs
Customers are responsible for return shipping fees unless:
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The wrong item was shipped
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The item arrived damaged
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The product is confirmed defective
If a prepaid return label is provided, the return shipping amount may be deducted from the final refund when applicable.
Refund Processing
Once returned items are received and inspected:
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Approved refunds will be issued to the original payment method
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Refund processing times may vary depending on your bank or payment provider
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Processing generally begins after inspection is completed
Customers will receive notification once the refund has been processed.
Exchanges
If you would like to exchange a product for another variation or replacement:
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Contact our support team before returning the item
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Exchange availability depends on stock levels
Approved exchanges will be processed after review.
Non-Refundable Situations
Refund requests may be declined if:
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The request is submitted after the 14-day return period
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Products are opened, used, damaged, or incomplete
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Original packaging is missing
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The product was marked as final sale or non-returnable
Order Cancellations
Orders may only be canceled before fulfillment begins.
Once an order has entered processing or shipment stages, cancellation may no longer be available.
Contact Us
For return requests, refunds, or product concerns:
Email: refreshedself23@gmail.com